Delete Account & Data

1. Start a request

Choose whole-account deletion, one child profile, particular photos/voices/media, or withdrawal of an optional use. Include the parent email and a profile nickname/item identifier. Do not initially send a password, payment card details, ID document or a child’s photo/recording. If you lost account-email access, explain that so proportionate alternatives can be considered.

2. Verification and manual handling

The current process is a manually handled request. We must verify the account holder or guardian’s authority before disclosing or removing information. The app’s Settings → Account & billing → Delete account action also prepares a user-reviewed email; it is not an authenticated instant erasure endpoint. A local removal action does not prove a backend record was removed.

We will explain verification steps, scope, progress and completion. We do not require app installation to initiate a request. An eventual automated in-app deletion flow must be accurately described when released.

3. What to include in the deletion scope

A whole-account request covers the parent account, linked child/family profiles, associated personal details, reference uploads, generated characters, saved requests/media and adult voice sources/derived representations held for that account, subject only to specific lawful exceptions. If you want only a source photo/voice removed, tell us whether to remove related generated outputs too.

Device-local copies, sign-out archives and content you exported elsewhere may need separate removal. Other household members’ legitimate rights and legally necessary records may affect scope; we will explain any limitation rather than silently treating account closure as complete erasure.

4. Timing and retained records

Where UK/EU GDPR applies, we normally respond within one month of receiving a request, with any lawful extension explained. The operator has not yet verified a service-wide erasure/backup deadline, so this draft does not promise automatic removal within a fabricated period. See Data Retention & Deletion for confirmed behavior and unresolved operating periods.

Any retention exception must be limited to the minimum record needed for a specific legal, security or dispute purpose, with the reason and period explained unless prohibited by law. Accounting retention is not a reason to keep children’s photos or songs.

5. Store subscriptions are separate

Cancel any store subscription through the account that purchased it to stop future renewal. Uninstalling or closing the FairyTunes account does not cancel Apple/Google billing. We accept a deletion request independently of cancellation. See subscription and refund help.

6. Questions or follow-up

Dreamo Labs Ltd, registered in England and Wales, company no. 15597359. Registered office: 124–128 City Road, London, EC1V 2NX, United Kingdom. Privacy and support contact: pb@fairytunes.app. You may also write to our registered office, marked “FairyTunes Privacy”.

Use “Deletion follow-up” in your email subject. For other rights, including access or correction, read Privacy Policy §9.